Question 1

What documents are required for car pickup?

Accepted Answer

You must present an original valid Driving License, your Aadhaar Card, and one corporate address proof or utility bill. Secure digital document copies are approved instantly via our paperless KYC interface.

Question 2

How does the per-kilometer pricing system work?

Accepted Answer

For city rentals in Ahmedabad, we utilize a lower base daily cost plus a standard fee per kilometer driven, which is fully tracked via our real-time digital dashboard.

Question 3

What is your security deposit refund policy?

Accepted Answer

Security deposits are processed automatically and returned to your bank account within 24 to 48 working hours after trip termination, subject to standard fuel level checks.

Question 4

Are interstate travel permits included?

Accepted Answer

Yes! All self-drive luxury cars in our catalog are registered with premium national permits. Any state checkpoint taxes outside Gujarat are dynamically calculated and settled.

Frequently Asked Questions

How to Book

How do I book a car on ViP Cars Rental?

What documents do I need to book a car?

What is the minimum age to rent a car?

Can I book a car for someone else?

Pricing & Payments

What is included in the rental price?

What payment methods do you accept?

Is there a security deposit required?

Cancellations & Refunds

Can I cancel my booking?

How long does the refund take?

What if I need to reschedule my booking?

Vehicle & Driving

Are the vehicles insured?

What happens if there's an accident?

What is the fuel policy?

What is the daily kilometer limit?

Support & Assistance

Is 24/7 customer support available?

What if the car breaks down?

How do I contact customer support?

Still Have Questions?